Why choose Xfiber?
Since its inception in 1995, Xfiber has been successful in building trust in the business market. Our team works continuously to develop the company as the most specialised and attractive supplier of data communication services for the Norwegian business market.
We continuously conduct customer surveys in order to ensure good dialogue with the market and focus on the areas most important for our customers. Among other things, our customers emphasise:
Zero tolerance for downtime
Xfiber has developed a unique 100% uptime culture over 20 years. We are continuously working to make our own and our customers’ networks more robust against fault situations. Beyond a philosophy of always maintaining double or triple redundancy in components and communication, we are continuously bolstering our processes linked to preventive maintenance and fault correction.
The strongest SLA agreement on the market
Xfiber’s processes and logistics allow us to give our customers the strongest SLA agreement on the market without any added cost. We guarantee a minimum of 99.8% uptime, and we immediately send out new equipment in the quickest manner possible when faults are suspected. We also mobilise technicians to correct faults around the clock. If the fault correction takes a considerable amount of time, we will get the customer back online using alternative solutions.
ISO 20000 certification – guarantees quality
Xfiber became ISO 20000 certified in 2015. Many of our customers are accustomed to working according to strict quality routines in their own operations. We are of the opinion that it is only logical for their datacom supplier to follow suit. The quality system we have established with ISO 20000 ensures strong processes linked to proactive operations, change management, phase-in and phase-out of network components, launching new services, the installation process and fault correction, as well as all continuous dialogue with our customers.
No waiting for the right person, regardless of time of day
– Our Service Desk has the capacity to assist our customers without waiting in line when they call us. Our customers have direct access to technical resources that can make changes to your service and help you while you wait. If you need assistance outside normal opening hours, our NOC will start immediate fault correction 24/7.
Exclusively business customers
– Xfiber’s customers are exclusively businesses and include everything from small companies to the very largest. Our organisation culture is based on providing immediate expert assistance. We know that downtime costs money and that our customers operate with tough deadlines on bids, stock exchange reports and license applications, among other things. You won’t have to wait in line with private customers who need to watch the most recent episode of “House of Cards” when you need to implement fault correction.
Services tailored for the business community
– When we designed our network, we only had to consider the needs of business customers. This means that we’ve been able to design our core network without compromise. This is why we can give services such as SOIL for the oil industry, IP/VPN solutions and BBS/Nets priority in our network. We can also design bespoke solutions for customers with special needs, without this creating challenges for other customers.
Strong focus on data security
– Xfiber has always been particularly concerned with data security and is one of Norway’s largest suppliers of Sonicwall firewalls. Our employees are intimately familiar with the threat situation and security solutions in order to protect against attacks from the Internet and to protect internal data communication. Customers often use us as sparring partners for their own security design, and in connection with fault situations in their own local network.
Robust core network
– Datacom services are produced and delivered by network switches and routers. Exciting high-quality services are created by network design, capacity, configuration, monitoring and associated operational routines. Fibre cables are merely the strings that connect the network components. Xfiber has spent a number of years developing a very robust core network, and is currently implementing a substantial upgrade to satisfy future needs for services and bandwidth. Our network is obviously less expansive than those of our largest competitors, but this also provides a number of advantages as regards transparency, upgrades, monitoring and operational routines.
Strong focus on data security
– Xfiber has always been particularly concerned with data security and is one of Norway’s largest suppliers of Sonicwall firewalls. Our employees are intimately familiar with the threat situation and security solutions in order to protect against attacks from the Internet and to protect internal data communication. Customers often use us as sparring partners for their own security design, and in connection with fault situations in their own local network.
Robust core network
– Datacom services are produced and delivered by network switches and routers. Exciting high-quality services are created by network design, capacity, configuration, monitoring and associated operational routines. Fibre cables are merely the strings that connect the network components. Xfiber has spent a number of years developing a very robust core network, and is currently implementing a substantial upgrade to satisfy future needs for services and bandwidth. Our network is obviously less expansive than those of ou